JBL 500 BT headphone problem, what to do?

The helmets of the American brand JBL are renowned for having a good quality/price ratio. However, they are not immune to any malfunction: headset that no longer works, Bluetooth pairing problem, refusal to turn on or off, etc. In any case, solutions can sometimes resolve the failure you are experiencing. This is what we will see in this article by answering the question: how to repair problems on a JBL 500 BT headset?

Common problems with JBL 500 BT headphones

The JBL 500 BT headphones only work on one side

The first problem commonly identified with JBL 500 BT headphones is thatit only works with one headset. This problem can appear without any real explanation (without impact, fall or oxidation). If the problem appears after one of the previously stated factors, there is a good chance that the headset is damaged and therefore your headset suffers a hardware failure that can simply be repaired by a professional. However, if the problem occurs without apparent causes, then it can be a bad contact or software bug.

First try to solve the problem of a potential bad contact. To do this, plug your JBL 500 BT headphones into a device (smartphone, computer, tablet, etc.), turn on the sound and turn up the volume to maximum with the + button. Then turn down the volume with the – button and check if the JBL headset ear works again. If not, turn the volume all the way down and turn it up. If nothing helps, then try twisting the wired headset cable one way and then the other.

In case that doesn't work and your JBL 500 BT headphones still only work on one side, go to the part “Reset JBL 500 BT headphones” from the second part of our article.

And if it still doesn't work, read our general article about it: Helmet that only works on one side, what to do.

JBL 500 BT headset does not connect to Bluetooth

The JBL 500 BT headphones may also have a Bluetooth problem. In this case, carry out some checks:

1 – Check that Bluetooth is activated in the settings of your support device (smartphone, PC, tablet). If you are on a PC, make sure your headset is also enabled and set as the output device by doing the following:

1. In the Windows taskbar, right click on the sound symbol at the bottom right and click Conclusion or click simultaneously on the keys Windows+R, then enter mmsys.cpl And click OK
2. In the window that opens, go to Litterature
3. Right click on the name of your headset and select Enable
4. Then right click on your headphones and select Set as default device

2 – Check that your JBL 500 BT headphones are only connected to one device. Indeed, if other nearby devices have already been paired to your headphones, it is possible that one of them automatically connects to the headphones and this causes a loss of connection on your current device. In this case, remove the headset from the pairing list of your other nearby devices not used by the headset (phone, tablet, PC, etc.).

3 – Check that your headphones are close to the device to which it is connected (less than 1m).

Read also: My JBL Bluetooth headset is not detected or recognized by my PC

JBL 500 BT headphones no longer turn on, turn off, disconnect or flicker

When your JBL 500 BT headphones no longer turn on, no longer turn off, turns on and off by itself, disconnects for no reason or flashes unexpectedly, this usually signals a hardware problem (cable, connectors, battery, turntable etc). But sometimes resetting the headset can fix the problem. So, proceed to the following troubleshooting steps to attempt to fix the problem.

How to fix a problem on a JBL 500 BT headset

If the previous few procedures have not resolved the problem on the JBL 500 BT headphones, Sadly, a major software malfunction or hardware failure is responsible for it. In this case, try resetting the headset first. And if that does not work, you will either have to use your warranty if you are concerned, or contact JBL after-sales service or call a professional.

Reset JBL 500 BT headphones

Resetting a headset removes any bugs and malfunctions stored in its memory which can then cause various problems. To reset your JBL 500 BT headphones which no longer work normally, here is the procedure:

1. Turn on the headset
2. Press and hold the buttons Volume + et Volume - for more than 5 seconds
3. Headset shuts down and restarts on its own

It then returns to the factory default settings. Note that you will likely need to remove the headset from your smartphone or tablet's Bluetooth settings and pair it again.

If the problem you are having with your JBL headphones persists, then the problem most certainly stems from a hardware failure (battery, connectors, electronic card, etc.).

Contact JBL customer service

It has been identified that some JBL 500 BT headphones have manufacturing defects and are therefore defective very quickly, even immediately after leaving the factory. In this case, if the breakdown occurs quickly after your purchase, your helmet is most certainly covered by the guarantee. Then call the After-Sales Service  from the retailer where you purchased your headset or from JBL service (0178429982 – France). Note that in France, all your non-consumable electronic devices are covered by the legal guarantee of conformity of 2 . Warning: do not disassemble the helmet if it is under warranty, as this will revoke your rights.

If your JBL 500 BT headphones that no longer work normally are no longer under warranty, we still advise you to contact the JBL after-sales service for a personalized solution for your case. You can also hire an independent professional repairer. Note, however, that the cost of the repair will certainly cost you more than the price of the helmet...