Despite the growing popularity of electric scooters in recent years, they still encounter annoying and sometimes very restrictive malfunctions. Among one of the problems that are frequently found: an electric scooter that no longer rolls. Different factors can be responsible for this. So, to repair the breakdown effectively, it will first be necessary to try to identify its origin. Then, once the breakdown has been found, it will be necessary to carry out the right operations to repair it. We urge you to follow our troubleshooting guide in order to achieve this.
Why is your electric scooter no longer rolling?
First of all, two very distinct problems can be encountered on a scooter :
- 1st scenario: your electric scooter does not roll at all
- 2nd scenario: your scooter doesn't ride well enough or not as fast as it used to
Depending on the scenario in which you find yourself, the repairs will not be identical. For a good repair, it is essential to follow the checks and manipulations corresponding to your case. So, if you are in the second case, we invite you to read our article: electric scooter that no longer advances correctly, what to do? You will find in the first part of the article all the solutions to repair your scooter which no longer rolls correctly or at the right pace. Also note that if your electric scooter that no longer rolls properly is a Xiaomi, we invite you to read our more specific article on this brand: Xiaomi scooter does not move fast enough or at all.
In this article, we will develop solutions related to an electric scooter that no longer rolls at all. So, if you are in the first case, we invite you to continue reading here.
Know now that generally when your electric scooter decides not to roll anymore, the problem ismaterial origin. Several components of the scooter are likely to have failed. It can be the battery, the fuse, the motor, a connector, the controller (motherboard) or even the accelerator. In rarer cases, the problem may come from the software of the scooter. It may have crashed or malfunctioned due to an automatic lockout, overvoltage, overload, etc. In this case, the problem will certainly be more easily repairable on your own.
What to do when your electric scooter does not roll?
As we have just seen, when your electric scooter does not roll, it may be due to a software or hardware malfunction. It will therefore be necessary to try to find the origin of the breakdown. For this, we will first identify if it is a software problem. Then, if your scooter continues to refuse to roll, we will see the components to check to try to find the hardware failure.
Check battery charge
Obviously and above all else, the very first check to be carried out concerns drums. You have to make sure she is well loaded. Indeed, the scooter can turn on, but if it is not charged, it will not be able to move forward. Be aware that the battery drains even when you are not using it. So if you haven't used the scooter for several weeks, you will need to put it on long charge before using it, i.e. about 8 hours (to see the time needed for a full charge depending on your scooter model).
Note: a deep discharge (0%) of a lithium-ion battery can damage its cells. If you are not going to use the scooter for several weeks, charge it between 50% and 80% and keep in mind that the battery will continue to discharge even when switched off and without use. So, it is still advisable to charge it regularly but also to turn it on and use it from time to time to run the battery.
Check the system status of your electric scooter
When vyour electric scooter does not roll at all, the second thing to do is consult your application (if you have one) to see if any information is given to you. Indeed, on certain models of scooters connected to an application, information on the state of your machine can be communicated to you following the identification of a problem. In this case, a troubleshooting procedure can also be provided to you at the same time. If no message appears, then check that your electric scooter is up to date.
If on the contrary the problem appeared after an update, the latter may be corrupted or that a bug occurred during the installation, resulting in a system crash. In this case, if you have the possibility, you can either delete the last update and revert to the old one; or contact the after-sales service of your scooter to convey your problem and that they find you a quick and appropriate solution.
Reset the scooter that won't roll
Important :
– If your electric scooter that no longer rolls still has the right to guarantee, we invite you now to contact the after-sales service of the retailer or the manufacturer without carrying out the rest of the manipulations of the article. Indeed, the manipulations present below would make you lose your rights to the guarantee whereas you can now obtain a repair or a replacement of the scooter free of charge or at a lower cost.
- Risk of electric shock and irreversible damage to the machine. Always carry out dismantling operations with the power off. If you are not competent for handling, we strongly advise you to call a repairer professional.
Si your electric scooter has stopped rolling after a recharge or on the contrary a total discharge, an update or a big effort (big acceleration, climb, overweight, etc.), it may be that it has gone to safety. Indeed, the firmware of a large number of scooter models is designed to secure the battery when it detects a malfunction or pulls too much. It is also possible that his software is crashed. Like any device with an electrical circuit, crashes are ultimately common.
To remove this automatic lockout or crash, you will then need to reset the scooter via app or device display. This procedure does not exist on all scooter models. You will therefore have to consult the manual of your machine to find the procedure. If nothing is indicated, this operation is certainly not provided for on your scooter. In this case, it will be necessary reset electrically the scooter that no longer rolls by proceeding as follows:
- Switch off the scooter and unplug it from the power supply
- Wait 1 minute for the components to drain
- Remove the battery cover (often under the footrest)
- Disconnect the battery power wires (simply by unclipping them from their connector)
- Plug the charger into the scooter for about 30 seconds (don't touch anything while waiting)
- Unplug the charger and reconnect the battery power
Reassemble the cover and then try to ride your electric scooter. If it still refuses to roll, the failure comes from a component. It will then be necessary to test the various potentially faulty components to find the culprit and replace it.
Check the hardware components of the electric scooter
Many components may be responsible for your electric scooter not rolling. It will take the tests to find the one the origin of your failure, then replace it with an equivalent spare part. These manipulations require electrical authorizations. If you don't have one, call a professional.
Test the battery
When your electric scooter does not roll at all, the first component to check is the battery. Indeed, all batteries have a limited lifespan. In addition to being relatively fragile, by dint of loading and unloading, they end up giving up the ghost. Battery failure is all the more likely if your machine won't turn on, won't charge, or has battery issues (laborious loading, reduced autonomy, maximum load capacity never reached, etc.).
To test a battery, the operation is relatively simple. You need raise the supply voltage across its power supply. If the supply voltage is zero or less than its capacity (often between 36V and 42V, but to confirm the voltage of your battery), then it is faulty. You will then have to either test its various components to see if the battery can be repaired, or replace it now.
If you want the complete and detailed procedure to test the battery of your scooter, we invite you to read our article: Electric scooter that no longer charges, what to do?. For a more precise explanation, you can also try to find a video tutorial on the net corresponding to your model of scooter.
Test the engine
If your electric scooter turns on but won't ride, the problem may come from engine or an connector disconnected or damaged between controller and motor. To verify this hypothesis, disassemble the cover of the scooter, then check that none of the wires connected to the controller are disconnected, melted, burned, or damaged. Try pushing all the wires into the connectors to make sure they are firmly seated. You can also mechanically and electrically test the motor if you have electrical clearances. The engine is located for most scooter models in the front wheel or in the frame.
Note: Some scooter models are equipped with a safety system preventing the motor from starting if the brake is activated. In this case, you must then disconnect the brake wire connector from the cruise control. Then test if the motor runs and your scooter rolls again. If so, you will need to replace the brake lever wire.
Test the fuse
It is possible that your electric scooter no longer rolls because the fuse or circuit breaker has blown. Indeed, if your electric scooter is qualitative, it is necessarily equipped with one of these two elements. They protect the other components of the scooter in the event of a problem (short circuit, overvoltage). The fuse or circuit breaker is either at the motor or at the battery.
To test the fuse, visually check that it has not blown. If this is the case, it must be replaced by a fuse of the same intensity. If your scooter has a circuit breaker, press the circuit breaker to reset it. In the event that it jumps again, the problem stems from a short circuit in the scooter. It will then be necessary to find it to solve the problem.
Test the controller
Un faulty controller (or motherboard) can also be the cause of the problem with your electric scooter. Once again, its location in the scooter may vary depending on your model. Generally, it is located next to the battery.
To begin, check that all the wires are firmly seated in the connectors on the controller. Then, visually check if any elementary component present on the card does not appear damaged, melted or burnt. If this is the case, it will either have to be replaced or the entire motherboard replaced.
You will then need to electrically tested the controller. Depending on its configuration, you will either need to test the board's input and output supply voltages, or test the board's MOSFETs. If the voltages are not correct, you will then have to replace the card which is probably the cause of the fact that your scooter no longer rolls.
Test the accelerator
Finally, your electric scooter may no longer roll because his accelerator is faulty. Since scooter models use different components for acceleration, we advise you to consult a video tutorial on the net corresponding to your scooter model to find the exact repair procedure or to call a professional repairer.
Call a professional repairer
If nothing helps and despite all your efforts your electric scooter still does not roll, you are unable to identify the origin of the problem or you are not competent to carry out the operations, you will no longer have what to call in a professional.
If your machine is still entitled to the guarantee, contact the after-sales service of the retailer or manufacturer. If the scooter is no longer under warranty, you can first try to contact the manufacturer's after-sales service to obtain personalized information on the breakdown. And if it does not give any results, then you can call a professional repairman. Be careful not to forget to ask for a quote to avoid a bad surprise.
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